Service Level Agreements (SLAs)

Our prices often varies based on the level of service agreed upon in SLAs. SLAs define response times, resolution targets, and support availability (e.g., 24/7 support, weekdays only). Higher service levels typically command higher prices due to increased resources and responsiveness. Call us today for further assistance. Our experts are available to help you out 24/7.

Scope of Services

Kobu Smart offers a comprehensive range of IT support services tailored to meet the diverse needs of businesses in today's digital landscape. Their services encompass proactive monitoring and maintenance to ensure system reliability and performance optimization. Kobu Smart provides responsive help desk support, resolving technical issues promptly to minimize downtime and disruptions. They specialize in cybersecurity solutions, implementing robust measures to protect against evolving threats and safeguard sensitive data.

Additionally, Kobu Smart offers strategic IT consulting services, assisting businesses in aligning technology with their goals and growth objectives. Whether it's cloud migration, network design, or software integration, Kobu Smart delivers reliable, scalable IT solutions to empower businesses to thrive in the digital age. Their customer-centric approach and commitment to excellence make them a trusted partner for organizations seeking proactive and efficient IT support services.

Business Size and Complexity

The size and complexity of a business's IT infrastructure influence pricing. Larger organizations with multiple locations, complex networks, and diverse technologies usually require more extensive support, leading to higher costs.

Remote Support

Remote IT support services enable businesses to access professional IT assistance and troubleshooting without the need for onsite visits. These services are delivered remotely through secure connections, allowing IT technicians to diagnose and resolve issues efficiently. Remote IT support covers a wide range of tasks, including software installation, system configuration, troubleshooting hardware issues, and resolving network connectivity issues. Including other IT Support Services such as Infrstructure services, cloud services, human firewall sercurity etc

By leveraging remote support tools and technologies, businesses benefit from quick response times, reduced downtime, and cost-effective IT solutions. Remote IT support services are especially valuable for distributed teams, remote workers, and businesses with limited IT resources, providing convenient access to expert support regardless of location.

Reputation and Expertise

Established IT support providers with a strong reputation and specialized expertise often charge premium prices. However, these providers may deliver higher-quality service and faster issue resolution, ultimately reducing downtime and operational disruptions.